Frequently Asked Questions

 

1. What are OutThere Kits?

OutThere kits combine elements from first aid, emergency, and personal care into a single kit.  They are designed to be a smarter kit so that you can use them on every trip instead of having a kit that is packed at the bottom of your pack and never used.

2. Can I order refill items for my kit?

Yes, there is a refill kit available for each of the GetOutThere kits.  The refill contains all items in the kit except those that can be used many times such as a whistle, razor blade, or LED light.

3. Are the kits waterproof?

Yes, each kit is packaged in an ALOKSAK bag that is waterproof?  Please see www.loksak.com for more information.

4. Can I purchase a single item for a refill?

No, we do not sell individual items.  We focus on the total kit rather than trying to stock and sell each individual item.

5. Can I customize my kit?

We don’t offer customizable kits, but we will be happy to work with you to meet your needs.  Send us an email at support@palespruce.com with what you would like to build.

6. How do I checkout with PayPal?

PayPal is a secure checkout service that allows you to pay with your credit card.  During the checkout process, you will be redirected to the secure PayPal site to complete your purchase, but you will be returned to palespruce.com upon completion.  At PayPal, you can create an account to store your card information, or you can checkout as a guest and PayPal will not store your card information.

7. How much will shipping cost?

We use flat rate shipping for all orders and all orders are shipped via USPS.  Any package shipped via First Class Mail includes delivery confirmation.

Order Total Priority Mail First Class Mail
$50.00 or less $3.95 $1.95
More than $50.00 $7.95 N/A